Refund policy

30-Day Money-Back Guarantee

We stand behind our products. If you are not happy with your results within 30 days of receiving your order, email us at help@evilgoods.org with your order number and we will refund your purchase, less the restocking fee described below. No drama, no hoops.

Refunds go back to your original payment method. Once your refund is approved, please allow up to 10 business days for it to be processed. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved, contact us at help@evilgoods.org.

Restocking fee

Returns and refunds of items that arrived as ordered are subject to a 20% restocking fee, calculated on the price paid for the returned items and deducted from your refund. Original shipping charges, if any, are not refunded. The fee does not apply to items that arrived damaged, defective or incorrect (see below), or to orders cancelled before they ship.

Returns

To start a refund or return, email help@evilgoods.org within 30 days of delivery with your order number. We will let you know whether the item needs to come back to us. If it does, we will email you a prepaid return shipping label and instructions. Please do not ship anything back before contacting us; items sent back without a return request cannot be processed.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything arrives damaged or defective, or is not what you ordered, email us right away with your order number and a photo and we will make it right with a replacement or a full refund. No restocking fee applies.

Exchanges

Want a different scent or product? Email us and we will arrange the exchange, or refund the original item so you can place a new order.

Subscriptions

Questions about a subscription order? Email help@evilgoods.org. You can also skip, pause or manage your subscription at any time from the account link in your order emails.

Orders placed on TikTok Shop, Amazon or Walmart

Orders placed on a marketplace are handled through that marketplace's own returns and refunds process. Contact us if you need help finding it.

European Union: 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel it or return unopened items within 14 days of delivery, for any reason and without justification, and no restocking fee applies to that cancellation. Email help@evilgoods.org to arrange it and we will confirm the next steps.

Questions

You can always reach us at help@evilgoods.org.